Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Rates - All posted rates are for items under 5 pounds. Additional shipping fees may apply if shipments are over 5 pounds.
Fedex Ground / Saver
$0.00 - $99.99 = $0.00 Limited Time Only
$99.00+ = FREE SHIPPING (Shipping fees may need to be added if item is greater than 5 pounds)
RETURNS / RMA POLICY & PROCEDURES
A. All items sold have been PHOTOGRAPHED, MARKED, SERIALIZED and in most cases SECURITY SEALED for your protection.
B. Our shipping and receiving department will reject items returned without the Authorized RMA number on the box. WRITE THE AUTHORIZED RMA # ON THE OUTSIDE OF THE BOX LEGIBLY.
C. Customers are responsible for the return of any RMA items to Dynamic Lifecycle, including freight charges, packaging, and shipping labels. Items to be returned, must be packed with materials equivalent to the way the customer received the original shipment. Dynamic Lifecycle recommends that all packing materials be kept until items are determined to be in satisfactory condition. RMA# will expire 14 days after it is issued. Any items received after the RMA expiration date will not be given credit nor refunded. It will be the responsibility of the customer to retrieve any part returned after this time. (i.e Call tag) Late returns shipped and left at Dynamic Lifecycle after 5 business days become the property of Dynamic Lifecycle.
D. Warranty is voided if any security seals are broken or removed. All sales are final. Equipment is sold as is unless a warranty period is specified in writing on the sales contract.
E. RMA’s will not be issued after any warranty period has expired. “Your customer just opened the box” is not a valid excuse.
F. RMAs will not be issued for items damaged in transit. A replacement item must be purchased while the carrier is processing the claim. Any freight damage claims must be filed within 24 hours of receiving the item from the carrier. Any claims resulting from carrier negligence need to be filed by the buyer. Save all packing materials, call the carrier immediately to report the damage and schedule an onsite inspection. If needed: Your Dynamic Lifecycle Sales Rep will assist you with instructions on how to do this properly. We will do all we can to assist you in filing your claim.
G. RMA’s will only be issued after our technical assistant department has reviewed the issue Let our trained technicians assist you in trouble shooting before asking for a RMA or claiming defective equipment. Dynamic Lifecycle is here to assist you in any way we can.
H. RMA replacements will only be shipped by ground service unless pre-approved by Dynamic Lifecycle management.
I. Authorized RMA items found to be in good working order will be subject to a restocking fee (20% of the original purchase price. Min.$50.)
J. Unauthorized returns will not be refunded. Any unauthorized items returned to Dynamic Lifecycle must be picked up within 72 hours at the buyer’s expense. After 72 hours, if buyer has not picked up the unauthorized item, the items will become the property of Dynamic Lifecycle.
K. Freight charges will not be refunded under any circumstances.
L. Core RMAs that are returned must be a repairable part. If the part is broken or unrepairable you will not get credit and will be invoiced. The part will be sent back to you on your freight account number. If no freight account number is provided you will be invoiced for the freight.